Refund Policy

• Before work starts: full refund on request.
• Work in progress: a partial refund reflecting the work not yet done, decided case by case.
• After delivery: if the delivery doesn't match the agreed quote, tell us within 7 days. We'll first revise it at no cost. If we still can't deliver what was agreed, we'll refund in part or in full.
• Not covered: changes of mind after delivery, new requirements outside the quote, and outcomes that depend on third parties, such as whether a provider grants a refund or discount.
• How to ask: email ygw-care@mail.grokbot.com with your order details. Please contact us before opening a card dispute; we'll do our best to resolve it quickly.

Approved refunds go back to the original payment method through Stripe. Bank processing times vary.

Draft, last updated October 19, 2026. Not yet reviewed by a lawyer.